Cancellation and Refund Policy 

Cancellation and Refund Policy

Effective Date: March 31, 2025
Contact Email: support@houseofvedas.com

At House of Vedas, we are committed to providing a hassle-free shopping experience for our customers. This Cancellation and Refund Policy outlines the terms under which orders can be canceled, returned, or refunded. Please read this policy carefully before making a purchase.

Cancellation Policy

1. Order Cancellation:

   • Customers may cancel their order within 24 hours of placing it. After this period, the order will be processed, and cancellation may not be possible.

   • To cancel an order, please contact us at support@houseofvedas.com with your order number and reason for cancellation.

2. Cancellation by HOUSE OF VEDAS:

   • In rare cases, we may need to cancel an order due to unforeseen circumstances such as inventory shortages or quality control issues.

   • If we cancel an order, customers will be notified promptly, and any payments made will be refunded in full.

Refund Policy

1. Eligibility for Refunds:
   Refunds are issued under the following conditions:

   • The product is defective or damaged upon delivery.

   • The wrong product was delivered to you.

   • The product does not match its description on the website.

2. Refund Process:

   • To initiate a refund, contact us at support@houseofvedas.com within 7 days of receiving your order. Provide your order number, details of the issue, and supporting documentation (e.g., photos of damaged items).

   • Once your request is reviewed and approved, we will process the refund within 5-7 business days after receiving the returned item and completing the inspection process.

3. Refund Method:

   • Refunds will be issued via the original payment method used during purchase (e.g., credit card, debit card).

   • For Cash on Delivery (COD) orders, refunds will be processed through bank transfer after collecting your bank details securely.

Return Policy

1. Conditions for Returns:

   • Items must be returned in their original condition, unused, and with all original tags and packaging intact.

   • Returns must be initiated within 7 days of delivery by contacting us at support@houseofvedas.com for authorization and instructions.

2. Return Shipping Costs:

   • House of Vedas covers return shipping costs for eligible returns (e.g., defective or incorrect items).

   • For non-eligible returns (e.g., change of mind), customers are responsible for return shipping costs.

3. Inspection of Returned Items:

   • Once we receive the returned item, it will be inspected to ensure it meets our return criteria. If approved, we will proceed with the refund process.

Non-Refundable Items

Certain items are not eligible for refunds:

• Items purchased during clearance sales or promotions unless they are defective or damaged upon delivery.

Changes to This Policy

House of Vedas reserves the right to update or modify this Cancellation and Refund Policy at any time without prior notice. Changes will take effect immediately upon posting on our website.

Contact Information

For questions or concerns regarding cancellations, returns, or refunds, please contact us at:

Email: support@houseofvedas.com

Thank you for shopping with House of Vedas! We value your trust and strive to provide high-quality products and exceptional customer service every time you shop with us.